Updated 31/5/2021
The Warranty consists of the standard and extended warranty.
This document is applicable to a "Partner" who purchases the JAVIN and IDIS branded products from TCS Controls Sdn Bhd directly.
| JAVIN Standard Warranty | |||
|---|---|---|---|
| Product Category | Free Standard Warranty | Get Free Extended Warranty on Sign Up Maintenance | |
| Controller | Controllers | 2 years | |
| Reader | All Readers | 2 years | |
| *Exceptions Consumables such as lens, optical sensor, camera, wear & tear, etc. |
2 years | n/a | |
| Pedestrian Barrier | Speed gate, Swing barrier, Flap barrier, Sliding Barrier | 2 years | |
| Automatic Turnstile Full Height Turnstile Semi-auto Tripod Turnstile (JT1020) |
2 years 2 years 2 years |
n/a |
|
| *Exceptions Consumables such as power supply, battery, push button, remote control and normal wear on finishes or damage |
2 years | n/a | |
| All Other Products | All Excluding those metioned above | 2 years | n/a |
| Free Extended Warranty Up to Three Years Prolongs the standard warranty period of two years. In order to receive the free extended warranty, contact your integrator, contractor,or local TCS Controls office to apply for the additional three-year warranty and get approval from the above mentioned. |
|||
| IDIS Standard Warranty | |||
|---|---|---|---|
| Product Category | Free Standard Warranty | Get Free Extended Warranty on Sign Up Maintenance | |
| Recorder | H.265 DirectIP NVRs, DirectCX Multi-Format TVRs | 3 years | |
| *Exceptions Consumables such as lens, optical sensor, camera, wear & tear, etc. |
3 years | n/a | |
| All Other Recorders | 3 years | ||
| Cameras | IP Cameras | 3 years | |
| Thermal Cameras | 3 years | n/a | |
| *Exceptions Thermal Imaging Sensor |
1 year | n/a | |
| All Other Cameras | 3 years | ||
| All Other Products | All Excluding those metioned above | 3 years | n/a |
| Free Extended Warranty Up to Two Years Prolongs the standard warranty period of three years. In order to receive the free extended warranty, contact your integrator, contractor,or local TCS Controls office to apply for the additional three-year warranty and get approval from the above mentioned. |
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TCS Controls Sdn Bhd Shall Have No Obligation Under This Limited Warranty or Otherwise If :
The warranty period has expired.
The product is installed outside of the stated operating parameters, is altered, or is improperly serviced or repaired by anyone other than TCS Controls Sdn Bhd Authorized Service Center.
Damage is caused by outside natural occurrences, such as lightning, power surges, fire, floods, acts of nature, etc.
Defects resulting from unauthorized modification, misuse, vandalism, alterations of serial numbers, other causes unrelated to defective materials or workmanship, and/or failures related to batteries of any type used in connection with the products sold hereunder occur.
There is external product damage, including field damage and return processes.