JAVIN Warranty | IDIS Warranty

Updated 31/5/2021


The Warranty consists of the standard and extended warranty.

This document is applicable to a "Partner" who purchases the JAVIN and IDIS branded products from TCS Controls Sdn Bhd directly.

JAVIN Standard Warranty
Product Category Free Standard Warranty Get Free Extended Warranty on Sign Up Maintenance
Controller Controllers 2 years
Reader All Readers 2 years
*Exceptions
Consumables such as lens, optical sensor, camera, wear & tear, etc.
2 years n/a
Pedestrian Barrier Speed gate, Swing barrier, Flap barrier, Sliding Barrier 2 years
Automatic Turnstile
Full Height Turnstile
Semi-auto Tripod Turnstile (JT1020)
2 years
2 years
2 years


n/a
*Exceptions
Consumables such as power supply, battery, push button, remote control and normal wear on finishes or damage
2 years n/a
All Other Products All Excluding those metioned above 2 years n/a
Free Extended Warranty Up to Three Years
Prolongs the standard warranty period of two years. In order to receive the free extended warranty, contact your integrator, contractor,or local TCS Controls office to apply for the additional three-year warranty and get approval from the above mentioned.
IDIS Standard Warranty
Product Category Free Standard Warranty Get Free Extended Warranty on Sign Up Maintenance
Recorder H.265 DirectIP NVRs, DirectCX Multi-Format TVRs 3 years
*Exceptions
Consumables such as lens, optical sensor, camera, wear & tear, etc.
3 years n/a
All Other Recorders 3 years
Cameras IP Cameras 3 years
Thermal Cameras 3 years n/a
*Exceptions
Thermal Imaging Sensor
1 year n/a
All Other Cameras 3 years
All Other Products All Excluding those metioned above 3 years n/a
Free Extended Warranty Up to Two Years
Prolongs the standard warranty period of three years. In order to receive the free extended warranty, contact your integrator, contractor,or local TCS Controls office to apply for the additional three-year warranty and get approval from the above mentioned.

No Obligation Under This Limited Warranty

TCS Controls Sdn Bhd Shall Have No Obligation Under This Limited Warranty or Otherwise If :

The warranty period has expired.

The product is installed outside of the stated operating parameters, is altered, or is improperly serviced or repaired by anyone other than TCS Controls Sdn Bhd Authorized Service Center.

Damage is caused by outside natural occurrences, such as lightning, power surges, fire, floods, acts of nature, etc.

Defects resulting from unauthorized modification, misuse, vandalism, alterations of serial numbers, other causes unrelated to defective materials or workmanship, and/or failures related to batteries of any type used in connection with the products sold hereunder occur.

There is external product damage, including field damage and return processes.